Frequently Asked Questions

Your guide to ordering, shipping, and working with Loventree Studio.

Each commission is priced based on size, materials, and level of detail.
Smaller pieces in the made-to-order catalog typically start around $45–$75, while larger commission projects (such as portraits, wood burnings, and custom engravings) may range from $250–$1,000+.
For custom requests the studio requires a $200 minimum. You’ll receive a personalized quote once you submit your project details through the Request a Commission form.
The studio minimum ensures I can dedicate the proper time, materials, and detail to each piece.
Custom projects start at $200, and a 50% deposit (minimum $100) is required to book a spot in the production queue
After details are confirmed, you’ll receive a secure invoice (Stripe powered invoices accept all major credit and debit cards).
- Shop items are paid in full upfront.
- Commissions require a 50% non-refundable deposit ($100 minimum) to reserve your spot, with the remaining balance due before delivery or pickup.

No problem! The catalog highlights my most common commission types, but I often take on unique, one-of-a-kind projects.
You can share your idea through the General Inquiry form, and I’ll follow up with next steps.
For most personalized or commissioned pieces, yes. You’ll receive a digital layout or proof for approval before production begins.
Simple or ready-to-ship items usually don’t require proofs unless otherwise noted.
Sometimes— small adjustments (like text layout) are usually included before final approval.
Major design changes after work has begun will require an additional fee and may delay the timeline of the project.
Select items (like wooden crosses or ornaments) may be available in small batch quantities for group gifts, churches, or events.
For quantities of 10 or more, please reach out through the General Inquiries form to discuss quantity pricing and lead time.
Timelines vary by order type:
- Ready-to-Ship: Ships within 3–5 business days
- Made-to-Order: Ships within 2–4 weeks
- Commissions: Typically 6–10 weeks, depending on scope and queue position
Sometimes! Rush availability depends on my current workload. If you have a specific deadline, note it in your order or inquiry — I’ll confirm whether it’s possible and if a rush fee applies.

Yes — Local pickup is available by appointment in York, PA. Once your item is ready, you’ll receive an email with pickup times and location details.
Loventree Studio operates from a home-based workshop in York, Pennsylvania, USA.
All pieces are handmade on site and shipped directly from the studio.
Yes— Every Loventree order is wrapped gift-ready!

All orders are carefully packaged and shipped from York, Pennsylvania via USPS or UPS. Tracking details are sent once your package is on its way.

Minor adjustments (like text spacing or color tweaks) are often included. Major design changes after approval or production start may require a revision fee and delay the projected timeline.
Because every item is handcrafted and often personalized, returns aren’t possible except in the case of damage or defects.
If your item arrives damaged, please contact me within 7 days with photos so I can arrange a repair or replacement.
Deposits are non-refundable, as they reserve your time slot and cover preparation costs.
If you need to cancel before work begins, contact me right away— I’ll do my best to accommodate depending on progress.

Still have a question?

Use our General Inquiries Form to reach out with any additional questions